It’s likely that your address is in an unsupported country or prohibits one or more of the products, Like Inergysleep. Please, check the restricted countries here first before you go further with the troubleshooting that we suggest to overcome this issue
If your country is supported, even though you encounter such an error at checkout
Since we observed similar cases, especially for Apple Pay and Shop Pay users, there are a few possible causes that we're aware of, and here's how to resolve them:
- Your state/county/province got de-selected:
This likely applies if you see the error message on the checkout page's Shipping Method step.
1- Revisit your checkout session. When you encounter the error again, click on "Change" beside your address
2- Then check your state/county/province. You may see it is unselected, which is the cause of the error. Re-select your correct state/county/province:
- Your country is incorrectly recognized
This may apply if you see the error message on the Shop Pay payment page. If you are from, for example, the Isle of Man:
1- Do check your address once more. You should now be able to complete your checkout.
2- Select the Isle of Man as your country in your payment account (e.g., Shop Pay account)
3- Do not select the United Kingdom because Shopify treats them as separate countries
- Your phone number is incorrectly formatted in Shop Pay
This may apply if you see the error message on the Shop Pay payment page. If your country is correct, it could be an issue with your phone number:
Inside your Shop Pay account > Tap on the ⋮ beside your address > Tap on "Edit"
Update your phone number > Ensure it contains the correct extension and country code > Save > The error should be gone
- If the error still persists > Delete your phone number instead > Save