In the second quarter of 2023, our manufacturer initiated updates to enhance the quality and standards of our supplements.
These changes are reflected in the color profile of our products, specifically:
- Provitalize: The color now appears more “yellow and mustard” compared to the previous “orange and bright” hue. This alteration is a result of a thorough review and update of the sources for all probiotic strains and botanical ingredients, totaling at least seven components. Due to the inherent color variations in each ingredient, they collectively contribute to the observed color change. It’s important to note that the formula itself remains unchanged, as indicated on the label.
Please be aware that these updates have been gradually implemented, leading to variations between production batches.
Due to the complex nature of every individual's biology interacting with multiple natural ingredients and herbs in a supplement, it is possible that these updates create different or new experiences for people previously used to the product. We ask for patience in re-evaluating the product for your needs. Should you give it time yet not see benefits that are useful for you, please reach out to us.
In essence, we want to reassure all customers that these formula revisions were made from the source to enhance your experience and the effectiveness of our products. Elevating product quality is critical to providing a positive customer experience, enabling us to continue our mission for the long-term.
We sincerely appreciate your support on this journey and look forward to serving you with dedication.
If you have any questions or feedback regarding these updates, please don’t hesitate to start a conversation with our customer service teams at email@example.com or start a live chat with us. We are committed to addressing your query and ensuring that your experience with our products consistently exceeds your expectations.
- Amongst the ways we have tried to keep our valued customers informed, we sent an email detailing these updates. Regrettably, with efforts like these and others, we have not been able to keep all customers as informed as they should be.
- As with any natural product of high variance, there is a possibility of a different experience from the previous iterations. This can range from observing different outcomes to noticing side effects. Please work with your healthcare practitioner should you experience any discomfort at all. Everyone's biology is different. If desired outcomes are not observed during initial periods of consumption, we ask for a patient period of review if possible. Some customers have reverted to one capsule a day to readapt to the strength of the formula.