Why can't I purchase certain products? It says items "can't be shipped to your address."

If you do not see your country listed, or encounter an error message saying items "can't be shipped to your address" like below:

It is likely that your delivery address is in an unsupported country. 

Countries that are currently unsupported:

• Afghanistan
• Ascension Island
• Brazil
• Cameroon
• Chile
• Costa Rica
• Croatia
• Fiji
• Greece
• Jamaica
• Kosovo
• Macao SAR
• Mauritius
• Mexico
• New Zealand (only Chatham Islands)
• Panama
• Papua New Guinea
• Peru
• South Africa
• Spain (only Las Palmas and Santa Cruz de Tenerife)
• Sweden
• Thailand
• Tristan da Cunha
• Turkey
• Ukraine
• Venezuela
• Egypt

Countries that prohibit one or more of the products in your cart

Due to its effectiveness, some countries classify melatonin as a prescription medicine that requires a doctor's prescription for sale. As our product inergySLEEP contains melatonin, we are thus unable to sell inergySLEEP, or its related bundles, to the following countries:

• Åland Islands
• Albania
• Andorra
• Armenia
• Australia
• Austria
• Belarus
• Belgium
• Bosnia & Herzegovina
• Bouvet Island
• Brazil
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Faroe Islands
• Finland
• France
• Georgia
• Germany
• Gibraltar
• Greece
• Greenland
• Guadeloupe
• Guernsey
• Hungary
• Iceland
• Ireland
• Isle of Man
• Israel
• Italy
• Japan
• Jersey
• Kosovo
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Mayotte
• Moldova
• Monaco
• Montenegro
• Netherlands
• New Zealand
• North Korea
• North Macedonia
• Norway
• Poland
• Portugal
• Romania
• Réunion
• San Marino
• Serbia
• Slovakia
• Slovenia
• South Korea
• Spain
• Svalbard & Jan Mayen
• Sweden
• Switzerland
• Turkey
• Ukraine
• United Kingdom
• Vatican City
  
  (List will be updated based on current laws; it may not be exhaustive.)
  
  
  • Simply remove the affected products from your cart and you should be able to check out