We believe that the success of any brand lies in the number of happy customers they create. This is why we’re committed to 100% customer satisfaction. In this article, we will cover how to cancel your order, do a return, do an exchange, and get a refund.
With the self-service feature, you can cancel your orders within 12 hours from the time you placed your order. This feature is only available for orders that haven't shipped.
Please refer to this article for the steps.
Returns (Cancelations after your order was shipped):
To cancel your order after it got shipped, you can choose one of the following options:
- Reject the parcel upon delivery
- RTS (Return To Sender) the parcel by placing it back in your mailbox with the flag up
- To return to our facilities: please submit a request here and we will be more than happy to assist you with a return label.
Do update us once you have proceeded with one of the above options. We'll process your refund once the return is reflected on the courier tracking system.
For orders canceled within 12 hours
Refunds are processed instantly and will reflect on your statement based on your payment method
Once the tracking had been updated on the courier’s portal, we will issue a refund and it will reflect on your statement based on your payment method
- For PayPal, refunds are immediate and will reflect on your PayPal balance in real-time.
- For Credit and Debit cards, processing varies depending on your card issuing bank’s turnaround time. This can range anywhere between 7-14 banking days before it’s reflected in your bank statement.
As far as we take measures to ensure smooth delivery of our goods, there are circumstances outside of our control. As such, we accept exchanges for goods received in non-satisfactory condition.
If there are issues with the goods you receive (eg. damaged condition, wrong product), kindly message us here with the following details:
- Details of the complaint
- Photo evidence of the complaint
- Photo of the bottle's batch number & expiry date, which are shown on the bottom of the bottles
- Your order ID (BB#####)
We will assess your case and guide you on how to proceed.
Shipping costs are non-refundable. You will receive refunds for your original purchase only.
You should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.
Customs and Import Charges
For orders outside US, your customs may charge handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
Better Body Co. has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend checking with your customs for current charges before you order, so you are not surprised by charges you were not expecting.
Late or missing refunds
Note that there is often some processing time by the banks before a refund reflects in your bank statement.
If we have processed your refund, and it's not showing in your bank account after a few days, please contact your credit card company and bank.