Our priority is your happiness. We're here to help with canceling orders, returns, exchanges, and refunds. We aim to make these processes stress-free for you, as we value your business and want to provide the best experience possible.
- Received by the courier:
You can refuse the package upon delivery. Once the tracking shows the order is on its way back, please contact us so we can proceed with the refund.
Delivered to your address:
To assist you better, kindly include the following details when contacting us for a return:
- Please state the reason for the return.
- The request should be made within 90 days from the date of purchase.
- Bottles should be in their original condition
If you’ve received the goods in a non-satisfactory condition, please contact us immediately, and we will work with you to resolve the issue quickly.
To ensure faster and smooth service, please, include the following in your message:
- Photo(s) of the issue
- Photo(s) of batch no. which is typically at the bottom of the bottles
- Details of the issue
- Your order ID, which starts with the prefix #BB
Thank you for being so cooperative.