Our priority is your happiness. We're here to help with canceling orders, returns, exchanges, and refunds. We aim to make these processes stress-free for you, as we value your business and want to provide the best experience possible.
- Received by the courier:
You can refuse the package upon delivery. Once the tracking shows the order is on its way back, please contact us so we can proceed with the refund.
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Delivered to your address:
To assist you better, kindly include the following details when contacting us for a return:
- Please state the reason for the return.
- The request should be made within 90 days from the date of purchase.
- Bottles should be in their original condition
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Defective items/Package
If you’ve received the goods in a non-satisfactory condition, please contact us immediately, and we will work with you to resolve the issue quickly.
To ensure faster and smooth service, please, include the following in your message:
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- Photo(s) of the issue
- Photo(s) of batch no. which is typically at the bottom of the bottles
- Details of the issue
- Your order ID, which starts with the prefix #BB
Thank you for being so cooperative.
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